You can find answers to your most asked questions here

Collapsible content

How long before my order is shipped?

We hand make every item on our shop, which means we need time to get your order made up before we can send it to you! Our order handling time is up to 5 business days & then delivery time is on top of this. Delivery depends on what method you choose at checkout.

How long for delivery?

Delivery times vary & depend on the method you choose at checkout.

UK customers:

Standard shipping - up to 10 days after your order has been placed.

Express shipping - up to 7 days after your order has been placed.

International customers:

Delivery will be up to 3 - 3.5 weeks after your order has been placed.

Can I change the ages or names on the outfits?

All of our items can be customised or personalised, which means you can have any name or age printed (or any text really!).

If you want to discuss different colours, fabrics, or anything else, please visit our Custom Orders page & we would be more than happy to help bring your idea to life!

If you just have a general question, please contact us here

Can I cancel my order?

If your order hasn't been shipped, you will be able to cancel it.

Please note that if it is a custom or personalised order and we have already made it, it will not be eligible for cancellation.

Can I return my order?

Unfortunately we cannot accept returns as we offer a made to order service.

Everything on our shop is handmade tailored to you once your order is placed - this includes things such as sleeve length, size, colours & personalisation.

Do you offer an exchange service?

We do not offer an exchange service.

Still need help?

If you have any further questions, please visit our contact page by clicking the link below